Frequently Asked Questions

1. ORDER PROCESSING:

Discuss: Share your furniture needs and preferences with our team.

Order: We work closely with you for order quantities, pricing, payment terms and shipping arrangements

Production: we commence production when we receive your PO along with your deposit.

Shipping: We handle the shipping process with utmost care by selecting the appropriate liner, prepare and send you the necessary documents to ensure that your furniture reaches you on time.

2. AVAILABILITY AND PRICING:

Product listings, specifications, availability, and pricing are subject to change. Prices listed and charges discussed are in U.S. dollars. The Companys quoted prices are FOB Jebel Ali, Dubai. The price does not include insurance, freight, brokerage, duty or taxes

3. CUSTOM ORDER PRODUCTS:

Each custom product is made specifically to your specifications and as a result your orders can not be modified or cancelled once we take up the production.

4. PAYMENT TERMS:

Standard terms for Customers who meet the Company;s credit criteria are 50% against purchase order and 50% against shipment, unless otherwise agreed in writing by the Company. We accept payment through International wire transfer.

5. MINIMUM ORDER QUANTITY:

For cost effectiveness, we recommend a minimum order quantity (MOQ) as a 20 feet container

6. PRODUCTION TIME:

Normal production time for a 20 feet container is 6 weeks and that for a 40 feet container is 8 weeks. However, this could vary based on material availability and orders complexity.

7. QUALITY:

We use solid legal wood that gets kiln dried for longevity.

8. SHIPPING , HANDLING:

Delivery dates provided in advance are estimates only.

9. WARRANTY , LIMITATION OF LIABILITY:

We make sure our products are packed and stuffed neatly. We are not responsible for any physical damages during shipment. The parties agree that without this limitation of liability the company would not have agreed to the price or terms and conditions of this agreement.

10. DISPUTE RESOLUTION:

Disputes, if any, shall be finally settled by arbitration in DUBAI, UAE

FORCE MAJEURE:

The Company shall not be liable for loss or damage caused by any delay or failure to perform resulting in whole or in part from Acts of God, severe weather conditions, labour disruptions, governmental decrees or controls, insurrections, war, risks, shortages, inability to procure or ship product or obtain permits and licenses, insolvency or other inability to perform by the manufacturer, delay in transportation, any other commercial impracticability and/or any circumstances beyond the control of the Company in its business operations